Accessibility Statement

Welcome to Frankie and Lola’s

We are committed to making Frankie & Lola’s as accessible as possible to everybody.  We are always keen to know how we can improve in any way, so if you have any suggestions please do let us know.

1. Assistance dogs

We welcome guide dogs, hearing dogs, and other recognised assistance dogs.

2. WHEELCHAIR USERS/PEOPLE WITH REDUCED MOBILITY

Frankie & Lola’s is accessible for wheelchair users. Although the play frame itself consists of three tiers, all our facilities (party rooms, seating, washroom facilities, and cafeteria) are located on ground level, and therefore accessible by all. There are no steps to our front entrance, and no steps within the unit (apart from the soft play frame).

We have free parking, and a number of these spaces are located directly outside the front door and reserved for wheelchair users or those with reduced mobility.

3. ACCESS FOR BUGGIES

Buggies are welcomed within the unit. We respectfully ask that these do not hamper access to any fire exit or our evacuation path (painted brightly in yellow) which must be kept clear at all times. We also have baby changing facilities available.

4. PEOPLE WITH LEARNING DIFFICULTIES

Frankie & Lola’s welcomes people with a variety of learning needs.

Further Information

If you require any further information about specific access or need advice on planning your visit please contact us on 01463 262362 or email info@frankieandlolas.co.uk

If we have not covered your access requirements, please contact us, and we will be happy to discuss your needs and offer assistance where we can.

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