Frequently Asked Questions

Here is a list of our most asked FAQs. Click on the section that your question relates to and you should find your answer. If you can’t find what you are looking for or have any feedback you can send us an email.


Do you have wheelchair access?

Yes. Our venue is all on one level with a flat entrance. There are no obvious obstacles and there are no stairs. All the facilities are completely accessible.

Are dogs allowed?

Excepting service animals no pets are permitted.

What are the rules of play?

Let's Play Fair!

The supervision of children is the SOLE responsibility of the PARENT or GUARDIAN. While we encourage and try to enable the development of children's awareness as well as social and ethical norms, we cannot be responsible for individual incidents during the rough and tumble of normal play. That said, we do understand things can go wrong from time to time and we do try to be conciliatory while respecting everyone's opinion

Can I bring my own food and drink with me?

Unfortunately, no!  However, we have a well stocked café selling hot and cold food and beverages all day. The only exception to this is of course, baby food. Customers with specific dietary requirements should notify staff at reception.
Consumtion of food is not permitted on the climbing frames or play areas.

Do I need to prebook?

We operate on a 'walk up' basis - tickets can be purchased at reception. Please note that there may be a small wait time if the venue is busy but we will always do our utmost to keep this to a minimum. From time to time, we also host ticketed events which are promoted and published on our website and social media channels in advance.