Frequently Asked Questions
Here is a list of our most asked FAQs. Click on the section that your question relates to and you should find your answer. If you can’t find what you are looking for or have any feedback you can send us an email.
Can I extend my 2 hour bookings while I'm there?
Parking validation can be extended at our reception please just ask.
Can I report an allergy before my visit?
Yes, Please make us aware of any allergies or food sensitivities when booking in at reception. Staff will be more than happy to discuss options with you.
Please Note: Due to our food and drink being prepared in a cafe kitchen environment and using shared equipment, there is always a risk of cross contamination.
What are the rules of play?
Let's Play Fair!
The supervision of children is the SOLE responsibility of the PARENT or GUARDIAN. While we encourage and try to enable the development of children's awareness as well as social and ethical norms, we cannot be responsible for individual incidents during the rough and tumble of normal play. That said, we do understand things can go wrong from time to time and we do try to be conciliatory while respecting everyone's opinion
Can I bring my own food and drink with me?
Unfortunately, no! However, we have a well stocked café selling hot and cold food and beverages all day. The only exception to this is of course, baby food. Customers with specific dietary requirements should notify staff at reception.
Consumtion of food is not permitted on the climbing frames or play areas.
How long is each session?
Each session is 90 minutes long. This gives us adequate time in between each session to properly sterilise, clean and prepare the play areas and cafe furniture.
We advise getting there prompty - around 5 minutes before your session is due to start.
Do you have wheelchair access in St. Matthews?
Yes. The venue is on the mezzanine level. Access is by escalator ramp and there is also a lift from the ground floor. If you are driving, you can park on the same level as the front entrance.
Do I need to prebook?
We strongly recommend pre-booking to guarantee preferred slot times. Walk up bookings can still be made, but as capacity has been reduced due to Covid regulations & guidelines, we are unable to guarantee availabilty.
Is there a car park at Asda St. Matthew's? Is it free?
If you're driving, car parking is FREE for up to 4 hours and in ample supply in the multi-storey car park.
ALL VEHICLES MUST BE REGISTERED WITH A QR CODE AVAILABLE AT RECEPTION.
Please check wait times as restrictions may apply & Frankie and Lolas's does not accept any responsibility for any fines incurred.