Frequently Asked Questions
Here is a list of our most asked FAQs. Click on the section that your question relates to and you should find your answer. If you can’t find what you are looking for or have any feedback you can send us an email.
Do you have wheelchair access?
Yes. Our venue is all on one level with a flat entrance. There are no obvious obstacles and there are no stairs. All the facilities are completely accessible.
Is there a car park? Is it free?
Car parking is subject to the terms and conditions of the ASDA Superstore that we are partnered with. It is FREE but there may be restrictions to the amount of time one car can remained parked.
PLEASE CHECK individual wait times as we cannot take any responsibilty for fines incurred.
Can I report an allergy before my visit?
Yes, please make us aware of any allergies or food sensitivities when booking in at reception. Staff will be more than happy to discuss options with you.
Please Note: Due to our food and drink being prepared in a cafe kitchen environment and using shared equipment, there is always a risk of cross contamination.
What are the rules of play?
Let's Play Fair!
The supervision of children is the SOLE responsibility of the PARENT or GUARDIAN. While we encourage and try to enable the development of children's awareness as well as social and ethical norms, we cannot be responsible for individual incidents during the rough and tumble of normal play. That said, we do understand things can go wrong from time to time and we do try to be conciliatory while respecting everyone's opinion
Can I bring my own food and drink with me?
Unfortunately, no! However, we have a well stocked café selling hot and cold food and beverages all day. The only exception to this is of course, baby food. Customers with specific dietary requirements should notify staff at reception.
Consumtion of food is not permitted on the climbing frames or play areas.
How long is each session?
Each session is 90 minutes long. This gives us adequate time in between each session to properly sterilise, clean and prepare the play areas and cafe furniture.
We advise getting there prompty - around 5 minutes before your session is due to start.
Do I need to prebook?
We operate on a 'walk up' basis - tickets can be purchased at reception. Please note that there may be a small wait time if the venue is busy but we will always do our utmost to keep this to a minimum. From time to time, we also host ticketed events which are promoted and published on our website and social media channels in advance.